Thank you for choosing Northwind Recovery. We are committed to providing premium cold plunge tubs and ensuring every customer has a positive experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
You may request a return within 30 days of receiving your order, provided that:
- The item is unused and in its original condition.
- The product is returned in its original packaging.
- Proof of purchase is provided.
To begin the return process, please contact our customer support team at support@northwindrecovery.com during our business hours, Monday through Friday, 9:00 AM to 5:00 PM EST. We will provide you with instructions for returning your item.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved:
- Your refund will be issued to your original method of payment.
- Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.
Exchanges
If you would like to exchange your cold plunge tub for a different model, please contact our customer support team. Exchanges are subject to the same eligibility requirements as returns and depend on product availability.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is being returned because of a manufacturing defect, shipping damage, or an error on our part. In those cases, Northwind Recovery will cover the return shipping costs.
Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, our support team is here to help.
Email: support@northwindrecovery.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST