Shipping Policy

At Northwind Recovery, we are committed to providing a smooth and reliable shipping experience. From the moment you place your order to the day your cold plunge tub arrives, we work to ensure your purchase is delivered safely and efficiently.

Shipping Methods and Carriers

We partner with trusted freight carriers to deliver our cold plunge tubs across the United States. The carrier selected for your shipment will depend on your location and the most efficient delivery option available at the time your order is processed.

Order Processing

Orders are typically processed within 2–3 business days after payment is received. Once your order has been processed and shipped, delivery generally takes 5–10 business days, depending on your location and carrier availability.

Please note that processing and shipping times may vary during holidays, peak seasons, or due to unforeseen circumstances.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery address and the size and weight of your order. All applicable shipping charges will be clearly displayed before you complete your purchase, so there are no hidden fees.

Order Tracking

As soon as your order ships, you will receive a confirmation email containing your tracking information. You can use this tracking number to monitor your shipment and stay informed about its estimated delivery date.

Delivery Issues

If your shipment is delayed, arrives damaged, or you experience any delivery-related issues, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure your order reaches you safely.

Email: support@northwindrecovery.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST

International Shipping

At this time, Northwind Recovery ships exclusively within the United States. We are actively exploring opportunities to expand our shipping services to additional countries in the future.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.